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Are you enjoying your time at Beta 191 Casino in Thailand? Whether you’re spinning your favourite slot game after work, placing your bets at the live casino on the weekend, or browsing through our latest promotions, we’re glad to have you here. We know you're here for fun, relaxation, and maybe even a lucky win — and we want to make sure everything runs smoothly for you.
But sometimes, things don’t go as planned. Maybe your internet drops during a game, or your bonus doesn’t appear right away. Maybe you're unsure about how to make a deposit, or you're trying to figure out how to join a tournament. Whatever the situation, one thing is clear: you should never feel stuck or alone.
That’s why we created this complete Contact Us page — made specifically for players in Thailand like you. We want to make it as easy as possible for you to get the help you need, when you need it, and in a way that feels natural, local, and friendly.
At Beta 191, we believe that great customer service is more than just fixing problems. It’s about being there for you when it matters most — whether it’s early morning, late at night, or anytime in between. Even if it’s just a small question like “How do I check my game history?” or “Where do I find today’s promotions?” — we’re always ready to help.
We know how things work here in Thailand. That’s why we offer multiple ways for you to reach out — through channels that are familiar and easy to use, including Live Chat, Line, Email, and even Facebook Messenger. You choose the one that’s most convenient for you.
And when you do reach out, you won’t get a robot or an automated reply. You’ll talk to a real person, a Thai-speaking support agent who understands exactly what you're asking. They’ll guide you step by step and make sure your issue is taken care of in a friendly and respectful way.
As we move forward into 2025, we’re focused on growing our support system even more. We’re adding more Thai-speaking agents, improving our tools for faster answers, and making it easier for you to get help directly from your mobile phone.
So whether you’re a new player trying out Beta 191 for the first time or a long-time member of our gaming family, you can count on us. Your comfort and confidence matter — and that’s why we’re always just a message away.
Let’s now take a look at all the easy ways you can contact our team. No matter what your question is, we’re here for you.
If you need help quickly, the best way to reach us is through our Live Chat feature. It’s fast, simple, and always available — right from your phone or computer. Whether you’re at home, at work, or playing while travelling, our Live Chat team is only one tap away.
You can find the Live Chat option directly on the Beta 191 website or in the mobile app. Once you open it, you’ll be instantly connected with one of our friendly Thai-speaking support team members. No waiting in long queues, no complicated steps — just real-time help when you need it most.
Live Chat is perfect for solving everyday issues quickly. You might use it when:
Basically, if something’s not working the way it should — or you just have a question about how things work — Live Chat is your best friend.
We know that players in Thailand enjoy gaming at all hours. Some of you love a late-night game session, while others log in during your break or before bed. That’s why our Live Chat is open 24/7, every single day — including public holidays.
It doesn’t matter if it’s midnight during Songkran or Sunday morning in January — if you have a problem, we’ll be there to help.
Getting started is easy. Just follow these three simple steps:
That’s it — you’re connected! Most questions are answered within a few minutes.
If you're in Thailand, chances are you use Line every day — whether it's to message friends, join group chats, or keep up with your favorite brands. At Beta 191, we know Line is one of the most trusted and comfortable ways for Thai players to stay connected. That’s why we’ve set up our very own official Line account just for you.
Whether you’ve got a question about your account, a game result, or need help with a payment — reaching out through Line is easy, fast, and familiar.
Many players prefer Line over other support methods because it feels more personal. You don’t have to log in to a website or wait for an email reply. You can just send a quick message like you would to a friend, and we’ll respond as soon as possible.
Our support agents speak Thai and understand local concerns. You won’t get confusing answers or technical talk — just real, friendly help.
Pretty much anything! Line support is available for all types of questions and issues, such as:
